When F&I is laser-focused on product sales, buyer’s remorse and chargebacks are sure to follow. Gerry Gould of Product Prep shares advice agents and trainers can use to protect more customers — and your F&I teams’ paychecks.

Do your dealers set their F&I teams up for booming production or exploding customers? Product Prep’s Gerry Gould goes onsite at Laurel Auto Group to teach a process agents can use to improve product sales and minimize chargebacks.