How can saying “breakdown” rather than “repair” improve service contract sales? Top trainer Gerry Gould of Product Prep shares five words to strike from your F&I wordtracks.
Every transaction involves numbers and every customer wants a good deal. Product Prep’s Gerry Gould has an answer for every question, objection or challenge a sales or F&I pro may encounter.
Do you train F&I professionals to tell customers or sell them? Get a fresh take on the menu presentation with a process honed by top trainer Gerry Gould of Product Prep.
Are your F&I teams losing sales by overwhelming customers with information? Boost your dealers’ penetration rates with a proven strategy from Gerry Gould of Product Prep.
New rules in America's largest car market will affect dealers within and outside the Golden State. Get the skinny from attorney and Mosaic Compliance Services CEO Jim Ganther.
Which comes first — finding out what the trade-in is worth or what the customer owes on it? Product Prep's Gerry Gould has the answer and the “why” behind it.
Attorney Jim Ganther answers a dealer’s seemingly straightforward question: Is it legally permissible to pencil F&I products into payment quotes?
Extending time to first payment beyond the industry-standard 30 or 45 days is a win-win — for plaintiffs' attorneys. Mosaic Compliance Services chief Jim Ganther explains.
The Trump administration has reined in federal enforcement actions, but attorney Jim Ganther says the case against a former dealership employee proves now is no time to fall asleep at the compliance switch.
A headline-making executive order creates an opportunity to reinforce the dealership’s commitment to fair and equal treatment. Attorney and Mosaic Compliance Services CEO Jim Ganther has a three-part plan.
