CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Protective’s Rick Kurtz urges dealers and agents to maximize F&I product sales by treating every presentation as an opportunity to help customers manage affordability and mitigate risk. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
A new survey of dealership workers finds 82% are satisfied with their jobs, up from 74% a year ago. “I enjoy the people I work with” is the most frequently cited reason. +
CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
A Phyron survey of U.S. auto dealers finds 87% believe AI will replace some staff members by 2030, only 5% say AI will “never” fully take over some roles and about half believe AI will sell vehicles by 2028. +
Protective Asset Protection has launched an AI-fueled expansion to its Protective Training Institute, including the integration of Anomaly Labs’ AutoTrainer coaching and roleplaying tool. +
A new Carleton survey of 2,000 U.S. lending, bank, auto finance and fintech professionals finds the majority experience loan payment discrepancies on a weekly or monthly basis. +
Impel and RockED have launched the Automotive AI Certification Program and the Advanced Automotive AI Certification Program for dealership workers and managers. +
