A new Botdoc.io survey finds more than 70% of dealers frequently experience CRM-DMS integration issues that frustrate employees and customers and hurt profitability. +

CDK Global accused rival Tekion of “anti-competitive practices” in a newly filed federal lawsuit, escalating a legal battle over ownership of and access to data generated by dealerships. +

A new partnership that pairs Reynolds and Reynolds’s DMS with Sunbit’s prescreening technology was designed to allow dealers to deliver automated financing offers to service customers. +

Dealer technology provider Tekion has filed a federal lawsuit against its rival, CDK Global, as part of an escalating dispute over data rights and vendor transition. +

PCMI announced the addition of loyalty program management capabilities to its Policy Claim and Reporting Solutions platform to help dealers drive fixed ops revenue and retention. +

Reynolds and Reynolds has partnered with Skaivision, a provider of “smart space” AI designed to help dealers become more efficient and profitable by leveraging cameras trained on staff and customers. +