With 70% of new information forgotten in 24 hours, F&I trainers face an uphill battle. NSD’s John Michener makes the case for continuous learning platforms. +
Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
