Nearly one-third of leaders in the retail, insurance, repair and product and provider segments cite the lack of a trusted partner as a barrier to new revenue. +

With 70% of new information forgotten in 24 hours, F&I trainers face an uphill battle. NSD’s John Michener makes the case for continuous learning platforms. +

Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +

The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +