The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
Dealers improved F&I profit per vehicle, products per deal and income in the first quarter despite a seasonal slowdown in deal counts and front-end gross. +
S&P Global Mobility will offer its FeeSync platform to all U.S. dealers for no charge, providing a single, secure interface for fee structure changes. +
U.S. Ford and Lincoln dealers now have access to SelectFI’s predictive lending technology via The Shop by FordDirect, a marketplace for dealer-facing, factory-vetted tools and services. +
Dealer agents who wish to serve as their own product administrator have a new self-evaluation tool with the release of Administration Management Systems' BeYourOwnTPA.com. +
NCC has launched Credit Abuse Risk, an Equifax-powered feature designed to assess intent to pay and identify default risk when the customer’s credit is pulled. +
TrueCar will implement a new vehicle pricing standard as part of an effort to help dealers remain in compliance with federal regulations against deceptive tactics. +
Dealertrack’s Credit Availability Index inched up to 102.4 in April, but analysts say subprime borrowers’ share of the market fell “sharply” after a March surge. +
Kelley Blue Book reports trucks and SUVs are largely to blame for April’s average new-vehicle transaction price of $49,461, a 1.8% year-over-year increase. +
JM&A’s Q1 report finds F&I gross profit per vehicle retailed, penetration rates and products per deal improved, offsetting significant challenges on the front end. +
