Several customers of Oxford County Chrysler Dodge Jeep Ram in Paris, Maine, tell the U.S. Sun their vehicles are locked up in the dealership, which was forced to close last week. +

One Guard Inspections has launched Priority Inspections, a new tool designed to leverage real-time video guided by ASE-certified mechanics to accelerate decisions and improve efficiency. +

CDK has launched a new solution designed to offer dealers operating one or two rooftops a scalable sales and fixed ops software suite that leverages the CDK Dealership Xperience platform. +

J.D. Power’s latest survey of dealership service customers ranks Porsche and Subaru first among premium and mass market brands but finds 12% of all repairs fell short on the first attempt. +

Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +

Lexus and Buick lead all brands in J.D. Power’s latest 3-year dependability study, which finds U.S. car buyers are more frequently encountering issues relating to software and connectivity. +

A new partnership that pairs Reynolds and Reynolds’s DMS with Sunbit’s prescreening technology was designed to allow dealers to deliver automated financing offers to service customers. +

Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +

NHTSA reports 20,484 Ford Escape and Lincoln Corsair hybrid SUVs may be at risk of a short circuit that could cause battery failure, sudden loss of drive power and increased fire risk. +

The National Highway Traffic Safety Administration announced Honda will recall more than 200,000 2023-’24 Passport and 2023-’25 Pilot SUVs following the discovery of a potential fire risk. +