• Report: The Dealership Has Left the Building

    A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +

    Jul. 21, 2026

  • Tekion Adds Numa to AI-Native Cloud Platform

    Tekion and Numa have teamed up to help dealers schedule more service appointments by connecting Numa’s AI Appointment Agent with Tekion’s Automotive Partner Cloud. +

    Mar. 13, 2026

  • Numa’s Smart Inbox Uses AI to Add Context to Calls

    Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +

    Nov. 25, 2025

  • Team Velocity, VINCUE Partner to Automate Trade Cycle

    Team Velocity and VINCUE have partnered to launch Trade Cycle Intelligence, a new, AI-based solution designed to target and engage customers who may be in the market for a new vehicle. +

    Nov. 17, 2025

  • Ford Dealers Get Podium AI BDC Tool

    Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +

    Aug. 13, 2025

  • ID Privacy AI Adds Virtual Agents to BDC Pro

    ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +

    Aug. 1, 2025