Pulse is a new addition to Volie’s AI suite that was designed to give dealers enhanced visibility into customer conversations and flag problem calls. +

PromptPath’s person-to-person conversation platform was designed to give dealership workers prompts, context and inventory data in real time. +

A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +

Tekion and Numa have teamed up to help dealers schedule more service appointments by connecting Numa’s AI Appointment Agent with Tekion’s Automotive Partner Cloud. +

Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +

Team Velocity and VINCUE have partnered to launch Trade Cycle Intelligence, a new, AI-based solution designed to target and engage customers who may be in the market for a new vehicle. +

Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +

ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +