ActivEngage has added a suite of AI tools designed to increase the quantity and quality of inbound and outbound engagements and relay each customer’s intent. +
A Dealer Savvy review of 100 U.S. dealership websites finds 84 are effectively invisible to ChatGPT and other AI-powered tools consumers use to research and select vehicles. +
StoneEagle will debut Flex Story, a new repair story experience for its Pencilwrench fixed ops documentation solution, at next month’s NADA Show 2026. +
Only 25% of Americans surveyed for Cox Automotive’s 16th annual Car Buyer Journey report used AI tools along their path to purchase, but that group outpaced all others in reporting the highest levels of satisfaction. +
Owen brings 20-plus years of insurance and F&I technology leadership and three years as PCMI’s president to his new position at a “defining moment” for the company and its customers. +
U.S. dealers sold more than 233,000 full-size pickups in December, propelling the average new vehicle price to a record $50,326 as incentives helped offset affordability concerns. +
Deloitte analysts say dealerships and dealer websites rank No. 1 and No. 3 among resources U.S. new car buyers say they use to research vehicle types, makes and models. +
Dealertrack reports loan approval rates continue to trend upward as of the end of December, capping a year in which the availability of dealer-arranged financing improved by 3.6%. +
CarMax’s new interim CEO says the used car retailer will reduce its margins to lower prices and spend more money on advertising geared toward private-party sellers. +
Three franchised dealerships in Ottawa, Ill., were purchased from Bill Walsh Automotive Group by Home Run Auto Group in early December only to be resold weeks later. +
