Few customers realize how much time it takes to put a deal together, and even fewer have the patience for it. Gerry Gould of Product Prep injects efficiency into the F&I process with a DMS-to-finance portal SOP.

Kick your F&I training program into a higher gear by acknowledging and attacking the workflow disruptions that derail the process and frustrate customers. Product Prep’s Gerry Gould has the details.

Robert Steenbergh of AutoPayPlus says agents are leading the charge to make payment programs a core offering that can boost F&I revenue and reinsurance earnings. +

A new integration adds ImpactMenu data to Reahard’s F&I Insight platform, giving agents and dealers a “game tape” they can review and use to improve F&I performance. +

Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +

A $60 million settlement agreed to by Toyota Financial Services following charges of noncompliant F&I product sales has been canceled by the U.S. Consumer Financial Protection Bureau. +