AutoPayPlus’s Robert Steenbergh says pay cycle alignment has entered the mainstream as extended loan terms raise costs and lower retention rates. +
Meramec Secure’s Mike Frosch identifies three high-priority use cases for AI-based anomaly detection in a new white paper published by Warranty News. +
With 70% of new information forgotten in 24 hours, F&I trainers face an uphill battle. NSD’s John Michener makes the case for continuous learning platforms. +
Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +
The manual review process is the last great bottleneck for dealers and auto finance sources. Attorney Tom Oscherwitz is counting on agentic AI to clear it. +
Industry veteran Robert Steenbergh believes that, as vehicle affordability continues to erode and financing terms push into uncharted territory, biweekly payment servicing is quietly evolving into a meaningful reinsurance premium. +
For dealers seeking improved efficiency, CSI, data security and audit readiness, the DDJ has emerged as the new heartbeat of the deal. 700Credit’s Ken Hill makes the case for going digital in 2026. +
Spyne’s Sanjay Varnwal believes auto retail’s embrace of AI tools should inspire other industries to invest in solutions designed to autonomously and efficiently engage consumers. +
Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +
When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +
