A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +

Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +

AI expert Devin Daly believes the fractured nature of dealership operations means “generic” solutions like ChatGPT may be helpful but can’t create the “control layer” dealers need. +

BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +

VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +

GoTo’s new Connect AI Receptionist was designed to automate dealership sales and service scheduling by handling routine questions, setting appointments and balancing service demand. +

Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +

CDK has launched a new solution designed to offer dealers operating one or two rooftops a scalable sales and fixed ops software suite that leverages the CDK Dealership Xperience platform. +