A new Carleton survey finds lending, banking, finance and fintech professionals are both optimistic and cautious toward new systems designed to improve speed, accuracy and compliance. +

CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +

A Phyron survey of U.S. auto dealers finds 87% believe AI will replace some staff members by 2030, only 5% say AI will “never” fully take over some roles and about half believe AI will sell vehicles by 2028. +

U.S. auto dealers remain confident in the market despite slowing profitability and traffic, expressing “cautious optimism” thanks to strong sales and low unemployment. +

A new Botdoc survey finds 63.8% of U.S. buyers are “very” or “extremely” frustrated by the shopping process and want to complete more steps online while protecting their personal data. +

The results of Automotive News’s inaugural Auto Industry Confidence Index survey show U.S. franchised dealers were less optimistic about the industry’s prospects in July than they were in June. +

Subprime reports Ally Financial earned the highest overall ranking among finance sources for the fifth straight time in J.D. Power’s annual U.S. Dealer Financing Study report. +

The latest Presidio Group/NCM Associates report finds the average U.S. franchised dealer enjoyed a 27.1% year-over-year increase in net pretax profit in the second quarter. +

Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +

Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +