A new Protective Asset Protection survey finds car buyers are experiencing financial anxiety driven in part by fears over the high cost of unexpected repairs. +
An Urban Science/Harris Poll survey finds 74% of U.S. auto dealers are unsatisfied with their ability to track sales leads but only 14% believe AI tools can help. +
Optimism is down and pessimism is up among U.S. franchised dealers — as well as manufacturers and suppliers — in Automotive News’s latest quarterly Auto Industry Confidence Index. +
A new AutoPayPlus survey of auto dealers and F&I executives reveals deep concerns over ever-lengthening loan terms that can trap consumers in long purchase cycles. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
A new Reynolds and Reynolds survey finds AI adoption is accelerating — particularly among dealer principals and executives, who report a personal usage rate of 70%, outpacing sales and service personnel. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
Cox Automotive’s Accelerate My Deal platform now offers ID verification, document upload, esignatures and delivery scheduling to help dealers complete more deals online. +
Protective Asset Protection’s annual State of the F&I Industry report raises concerns that affordability issues are making customers question the value of F&I products and hurting sales. +
Kerrigan Advisors’ seventh annual Dealer Survey finds changing attitudes toward technology and dealership performance, including a long-awaited shift in valuation sentiment. +
