A Gallup poll finds 51% of Americans own or are open to owning an EV, unchanged from a year ago and down from 59% in 2023. Only 11% say they already own one or are “seriously considering” it. +
A new Botdoc.io survey finds more than 70% of dealers frequently experience CRM-DMS integration issues that frustrate employees and customers and hurt profitability. +
F&I wait times are on the rise, according to CDK’s 2025 Friction Points study, hampering dealers’ ongoing — and largely successful — efforts to reduce total transaction times and generate referrals. +
J.D. Power’s latest survey of dealership service customers ranks Porsche and Subaru first among premium and mass market brands but finds 12% of all repairs fell short on the first attempt. +
The 2025 U.S. Electric Vehicle Experience Ownership Study finds battery electric vehicle buyers are increasingly satisfied with their purchases and 94% say they would buy another one. +
Few of the leading economists surveyed by Wolters Kluwer expect the Federal Reserve to announce an interest rate cut at its March meeting as inflation shows few signs of abating in 2025. +
A Protective Asset Protection survey found that 57% of U.S. dealers said at least half their customers bought F&I products online last year and 60% believe offering those products online improved sales. +
More than two-thirds of U.S. dealers who responded to the Kerrigan Dealer Survey fear EVs will hurt business in 2025, likely contributing to a six-year low in profit expectations. +
A new survey finds 92% of EV buyers plan to buy another EV and only 1% would buy a gas-powered vehicle, with lower operating costs the most-cited factor. +
The results of CDK’s recently released Service Shopper 4.0 report prove fixed ops customers really do notice the quality and contents of dealership waiting areas. +
