Porsche leads all factories in JD Power’s 2026 Initial Quality Study, which finds infotainment and touchscreens have failed to keep pace with a trend toward fewer reported issues. +
BMW Toronto made headlines for honoring its AI agent’s overly generous offer for a customer-owned X3. CarBuzz’s Ian Wright blames misplaced trust in technology for the $7,000 error. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
A judge has ordered Abigail Kampmann to pay $20 million to Mark Smith, her soon-to-be former partner in the five-dealership, San Antonio-based Principle Auto group. +
New Country Motor Car Group executives say they are in luxury dealership acquisition mode despite the sale of three New York Metro franchises to Keeler Motor Car. +
Ohio’s Midwestern Auto Group and its 14 mostly premium and luxury franchises have been acquired by the Jeff Wyler Automotive Family in a “historic” deal brokered by Dave Cantin Group. +
Highline customers have more money and less patience. Product Prep’s Gerry Gould goes onsite at a BMW store to help a successful former Toyota F&I pro adapt his presentation to a new audience.
BMW, Ford and Stellantis have recalled a total of nearly 500,000 U.S.-sold units over the past two weeks, including 200,000 BMWs that may be susceptible to engine fires and must be parked outdoors. +
A gust of wind and negligence are to blame for damage to vehicles parked on a Vancouver dealership lot, according to a lawsuit leveled against two studios and a rental company. +
The Presidio Group’s latest survey names Toyota the most desirable franchise and finds U.S. dealers remain upbeat about profitability and values despite growing concerns over tariffs. +
