Kick your F&I training program into a higher gear by acknowledging and attacking the workflow disruptions that derail the process and frustrate customers. Product Prep’s Gerry Gould has the details.

AutoRaptor’s AI-powered CRM now features Payment Penciling and Shop-by-Payment, a two-pronged integrated desking experience with a “powerful” new quoting and deal structuring module. +

DriveCentric has devised a “next-gen” CRM strategy to break down technology silos and manage the entire dealership customer lifecycle on one flexible platform. +