CRM and AI-driven customer engagement solutions provider DriveCentric has devised a “next-gen” strategy to break down technology silos and manage the entire dealership customer lifecycle on one flexible platform.

Core features include AI, chat, marketing automation and desking — in short, “anything that engages with the customer,” in the words of DriveCentric CEO Matt Leone, who announced the new strategy in a release.

“We’re prioritizing partners that help us deliver more value to our dealers — it’s all about bringing in good data and capabilities that make DriveCentric smarter and our customers more successful,” Leone writes.

Read more at PR Newswire