As longer terms become the default answer to affordability, agents who help dealers manage the risk can turn a payment problem into a profit advantage. +
Toyota is among the stars of JD Power’s latest brand loyalty study, which gives four out of the five highest-ranking marques a retention rate in the 60% range. +
AutoPayPlus’s Robert Steenbergh says pay cycle alignment has entered the mainstream as extended loan terms raise costs and lower retention rates. +
Shine & Drive has partnered with LodeStar RE to add an industry-first contractual liability policy to its agent- and dealer-facing car wash program. +
CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +
A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +
EFG Companies’ Lifetime Start Battery Protection program uses routine maintenance and ownership verification checks to keep customers engaged. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
