CallSource Automotive has launched Zylo, an AI-powered service concierge built to answer every inbound call, book appointments and escalate complex interactions to live advisors.

“Zylo is the next step — AI and experienced advisors working together, so dealerships no longer have to choose between automation and exceptional service,” writes CallSource Automotive CEO Pogo Parr in a release.

The new solution combines Spyne’s Vini AI platform with CallSource’s own AI models and veteran service advisors. Zylo was designed to answer calls instantly, determine the reason for the call, schedule appointments, provide status updates and manage recall inquiries without hold times, handing off to a live CallSource advisor — along with full conversation context — when a situation calls for human judgment.

“Vini AI was built specifically for dealership operations,” says Sanjay Varnwal, co-founder and CEO of Spyne. “We’re excited to provide the AI intelligence behind Zylo, enabling dealerships to respond faster, manage higher call volumes, and create better customer experiences while keeping experienced people involved when it matters most.”

Spyne’s Vini AI platform was recently integrated with VinSolutions CRM to bring AI-driven customer engagement into dealers’ existing workflows.

Read more at Globe Newswire