Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
Tech Video Grader is one of a number of new, AI-driven service lane and payments solutions MyKaarma is set to debut at the upcoming 2026 NADA Show. +
Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +
