A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
JD Power’s Doug Betts will help agents break through the clutter to tap into transformative technology and propel the F&I process to new heights at the upcoming AI Dealer Agent Conference. +
Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +
A new survey finds AI tools are becoming a meaningful part of the car-buying journey, particularly for younger and EV-oriented consumers. +
Kerrigan Advisors’ latest survey of OEM executives finds 59% see AI as a meaningful driver of current profitability and future earnings growth. +
A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +
Lotlinx’s 2026 Inventory Health Survey finds ample room for improvement in the way franchised dealers identify and minimize “at-risk” units. +
FocalGraph Connect uses AI to help dealers identify more anonymous shoppers without replacing their customer data platforms, CRM or DMS. +
PCMI’s Branson Smith will present “AI in Claims: What’s Actually Working (and What’s Still Hype)” at the inaugural AI Dealer Agent Conference in September. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
