AI expert Devin Daly believes the fractured nature of dealership operations means “generic” solutions like ChatGPT may be helpful but can’t create the “control layer” dealers need. +
When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +
Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
A new Cars.com survey of U.S. car shoppers finds 44% are already using AI-powered search tools built into online marketplaces and 97% believe AI will affect their vehicle selection. +
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +
Team Velocity and VINCUE have partnered to launch Trade Cycle Intelligence, a new, AI-based solution designed to target and engage customers who may be in the market for a new vehicle. +
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
CarGurus dealers now have access to PriceVantage, a new tool designed to use machine learning to deliver pricing recommendations based in part on shopper behavior and inventory datasets. +
Cars.com announced the launch of Carson, a new, AI-powered search tool that allows consumers to submit conversational queries and already boasts a 30% higher conversion rate. +
