Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +
EFG Companies’ Lifetime Start Battery Protection program uses routine maintenance and ownership verification checks to keep customers engaged. +
A new Protective Asset Protection survey finds car buyers are experiencing financial anxiety driven in part by fears over the high cost of unexpected repairs. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
Dealer agents who wish to serve as their own product administrator have a new self-evaluation tool with the release of Administration Management Systems' BeYourOwnTPA.com. +
EFG Companies announced the launch of Reinsurance Health Check, a diagnostic review for dealers concerned about program performance amid rising claims severity, higher repair costs and delayed reserve adjustments. +
JM&A’s Q1 report finds F&I gross profit per vehicle retailed, penetration rates and products per deal improved, offsetting significant challenges on the front end. +
Robert Steenbergh of AutoPayPlus says agents are leading the charge to make payment programs a core offering that can boost F&I revenue and reinsurance earnings. +
Former PCMI and Cox Automotive executive Autumn Dennis has been named vice president of sales for TecAssured, where she will lead sales, growth initiatives and enterprise partnerships. +
The majority of leads are generated online. Why is finance still stuck in the box? Top trainer Gerry Gould of Product Prep wants every F&I professional to write or call customers before they come to the dealership.
