As longer terms become the default answer to affordability, agents who help dealers manage the risk can turn a payment problem into a profit advantage. +
Properly structured and presented, preloaded products offer tangible benefits every customer can use. Top trainer Gerry Gould of Product Prep shares a process that nails the upsell and avoids compliance traps.
Product Prep’s Gerry Gould knows that, once the initial thrill wears off and the weight of responsibility sets in, first-time F&I pros can start to feel overwhelmed. Keep them motivated and on track with five attainable goals.
When F&I is laser-focused on product sales, buyer’s remorse and chargebacks are sure to follow. Gerry Gould of Product Prep shares advice agents and trainers can use to protect more customers — and your F&I teams’ paychecks.
AI Dealer Agent Conference organizers say the event’s agenda was built to deliver value for agents seeking an AI playbook for 2027 and beyond. +
StoneEagle’s Cindy Allen says F&I has done a “remarkable” job of maintaining profitability but sees opportunities for further agency and dealership growth. +
Agent and trainers know lease customers have unique wants and needs. Yet in many dealerships, they encounter an F&I process built for sales. Reboot your leasing TO, menu and wordtracks with Product Prep’s Gerry Gould.
Sit in on a full F&I training session with Gerry Gould of Product Prep, who goes onsite at a Hyundai dealership to teach advanced service contract objection-handling, starting with the most effective response to “But it comes with a warranty.”
The agenda for the inaugural AI Dealer Agent Conference was built to offer an advanced education to tech-forward dealer agents, within and outside F&I. +
With 70% of new information forgotten in 24 hours, F&I trainers face an uphill battle. NSD’s John Michener makes the case for continuous learning platforms. +
