Foureyes analysts say a 15.6-point gap separates America’s best and worst closers but stress that process matters more than location. +
An Urban Science/Harris Poll survey finds 74% of U.S. auto dealers are unsatisfied with their ability to track sales leads but only 14% believe AI tools can help. +
The majority of leads are generated online. Why is finance still stuck in the box? Top trainer Gerry Gould of Product Prep wants every F&I professional to write or call customers before they come to the dealership.
Back at the helm of TrueCar after a 10-year absence, Scott Painter says he is leading the company in a new direction and challenges dealers to consider the car buying process from Captain Kirk’s perspective. +
A new Reynolds and Reynolds survey finds AI adoption is accelerating — particularly among dealer principals and executives, who report a personal usage rate of 70%, outpacing sales and service personnel. +
Alliance Creative Group has added a new, automated marketing and customer engagement solution that uses AI characters to assist dealership website visitors. +
Lotlinx is set to launch Revive, a new solution designed to help dealership sales team nurture, identify and reengage “closed-lost” shoppers, at the upcoming 2026 NADA Show. +
Insider Monkey ranks Cerence AI at No. 8 on its list of “10 AI Stocks Under $20 to Buy Now” ahead of the company’s planned debut of new dealer- and customer-facing agents at CES 2026. +
A successful test run at a Texas Hyundai store preceded the nationwide launch of D.A.I.V.E., a new AI agent designed to connect with and assist car shoppers walking dealership lots. +
Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +
