• Dealers Say They Want AI That Solves Real Problems

    A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +

    Jan. 6, 2026

  • Ford Dealers Get Podium AI BDC Tool

    Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +

    Aug. 13, 2025

  • ID Privacy AI Adds Virtual Agents to BDC Pro

    ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +

    Aug. 1, 2025

  • Survey: 75% of Car Buyers Demand Amazon Experience

    Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +

    Jul. 9, 2025

  • The Hybrid Car Buying Experience Customers Want in 2025

    In a new article for Digital Dealer, David Boice says a hybrid online/instore sales model is now not only the norm but the expected experience for today’s consumers. +

    Nov. 13, 2024

  • Tech Fuels Retail Growth in 2024: 5 Trends

    A PwC report finds the appetite for an omnichannel online/in-person buying experience remains “insatiable” among a growing contingent of tech-savvy customers. +

    Nov. 2, 2024