Maximum Automotive Intelligence announced the launch of a central AI assistant and the appointment of Danny Forget as director of dealer partnerships. +
PromptPath’s person-to-person conversation platform was designed to give dealership workers prompts, context and inventory data in real time. +
A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
Foureyes analysts say a 15.6-point gap separates America’s best and worst closers but stress that process matters more than location. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
DealSpeak is a new, AI-powered training platform that simulates industry-specific scenarios to help users hone their communication and negotiating skills. +
Toma IQ was designed to allow AI agents in use at dealerships to continuously learn and evolve by listening in on phone conversations between customers and human workers. +
Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +
CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Every transaction involves numbers and every customer wants a good deal. Product Prep’s Gerry Gould has an answer for every question, objection or challenge a sales or F&I pro may encounter.
