A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
Foureyes analysts say a 15.6-point gap separates America’s best and worst closers but stress that process matters more than location. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
DealSpeak is a new, AI-powered training platform that simulates industry-specific scenarios to help users hone their communication and negotiating skills. +
Toma IQ was designed to allow AI agents in use at dealerships to continuously learn and evolve by listening in on phone conversations between customers and human workers. +
Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +
CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Every transaction involves numbers and every customer wants a good deal. Product Prep’s Gerry Gould has an answer for every question, objection or challenge a sales or F&I pro may encounter.
Which comes first — finding out what the trade-in is worth or what the customer owes on it? Product Prep's Gerry Gould has the answer and the “why” behind it.
Impel and RockED have launched the Automotive AI Certification Program and the Advanced Automotive AI Certification Program for dealership workers and managers. +
