Toma’s new intelligence layer and training tool, Toma IQ, was designed to allow AI agents in use at dealerships to continuously learn and evolve by listening in on phone conversations between customers and human workers.

In a release, executives with Toma — which offers “AI Coworkers” for a variety of use cases — say Toma IQ reviews every call to learn how dealership workers and their managers address and resolve common situations.

“Dealer’s don’t want an inaccessible and unchangeable black box,” writes co-founder and CEO Monik Pamecha. “It is paramount for any business operator to see what their AI knows, why it is doing what it is doing, and be able to modify their AI. Toma IQ lets dealers manage their AI much like they manage their entire operation — with visibility and control.”

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