inride AI Team Grows With Agents That Prospect Web, F&I and Service Customers
inride has launched Trade Agent Acquire, an AI agent built to respond within seconds to every trade-in and valuation inquiry on a dealership’s website. Executives say they also placed two additional agents — one for F&I and one for service — into beta.
Trade Agent Acquire texts shoppers their trade-in value immediately after they use a dealer’s existing valuation tool, then works the conversation, answers questions and books an appointment synced to the dealer’s CRM — all without requiring a new platform, according to a release. The agent is built for leads that arrive after hours or during busy periods when follow-up is delayed, and it continues outreach over days, weeks and months for shoppers who aren’t ready immediately.
The F&I Agent AI, now in beta, identifies owners whose vehicles have no service contract or whose coverage is nearing expiration and texts them voluntary protection product options in real time. The Service Agent AI, also in beta, reaches owners at maintenance milestones, follows up on declined work and open recalls, and books service appointments in the dealer’s existing scheduler.
“Dealers don’t have a traffic problem,” writes inride CEO Nick Perdikis. “They have a follow-up problem. A shopper who values their trade at 9:47 on a Sunday night is ready to talk right then. Trade Agent Acquire sends them their value and books the appointment in seconds.”
inride recently integrated Trade Agent AI with ACV’s ClearCar pricing engine, with early results showing 63% of trade-in leads engaging and 52% of appointments resulting in an acquisition.
