Cox Automotive’s acquisition of Fullpath’s customer data platform and marketing automation tools will give dealers the ability to create personalized customer experiences at scale. +

voAIce announced the acquisition of TheCRM, a move that combines voAIce’s suite of AI-powered tools with TheCRM’s live data infrastructure in a unified system. +

AutoRaptor’s AI-powered CRM now features Payment Penciling and Shop-by-Payment, a two-pronged integrated desking experience with a “powerful” new quoting and deal structuring module. +

Reynolds and Reynolds has partnered with Intermedia to add real-time phone call activity to its proprietary unified data layer, enhancing a number of AI-powered tools. +

Ava AI by Get My Auto promises improved efficiency and customer satisfaction by leveraging AI to move all the functions of a traditional DMS and CRM onto one interface. +

Cars.com and Salesforce are testing DealerCloud, the companies’ new customer relationship management system, at California’s Del Grande Dealer Group ahead of a wider release. +

Cox Automotive’s Accelerate My Deal platform now offers ID verification, document upload, esignatures and delivery scheduling to help dealers complete more deals online. +

Fullpath is beta testing its Agentic CRM with a select group of dealers and will demo the new, AI-powered customer relationship management system at NADA 2026. +

Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +

Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +